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HOW IT FEELS TO BE TREATED ROYALLY
We work with you to create a customized blueprint for workflows and patient experiences that fit your organization perfectly. We find unique, caring ways to enhance the patient journey. So your patients feel cared for, and remember the trip as a continuation of care they received from your facility.
THE CUSTOMER JOURNEY
HELLO
ARRIVAL
BEDSIDE
TRANSPORT
DESTINATION
GOODBYE
TRAINED TO BE EXCEPTIONAL
Our EMTs and operations staff are taught the best practices and principles from the undisputed experts in customer experience.
WHERE WE BEGAN
Royal Ambulance was founded in 2006 by Steve Grau with a simple but profound mission: To impact patient recovery by creating exceptional human experiences. While coordinating care for his ailing grandfather, Steve witnessed first hand the difference that exceptional care can make in the life and health of a patient.
Determined to make a difference in the lives of suffering patients, Steve left his career as a technology industry entrepreneur to train as an EMT. License in hand,
he entered the business of patient care and transportation, first in the field and
later in business development.
Not long after, he returned home to San Francisco to start Royal Ambulance. Royal has since grown to over 200 team members and provided 40,000 transports last year. All along the way, Royal Ambulance has been and remains dedicated to providing exceptional experiences to patients, clinicians, administrators and the entire Royal team.
WHAT OUR CUSTOMERS SAY
ELMA
Administrator
Excell Healthcare Center
"At the end of the day, what matters most is that residents feel safe and treated as family in getting to their appointments. That's what Royal is all about. Not just transportation, but caring for our residents as if they are their own family. Thank you for the smiles you give our residents."
TROY
Administrator
Park Central
In my 10 years of working with Royal, I have only positive experiences with the company. From punctuality to customer service, Royal Ambulance staff have a "can do" attitude and exemplify this with utmost level of professionalism. I consider Royal Ambulance to be top in their class for service and excellence.
VINCENT
Director of Case Management
St. Rose Hospital
"Working with Royal Ambulance saves a case manager time and effort in arranging transport. When transporting our patients they go above and beyond in taking great care of our patients. What I love most is that their ambulance crews and CCT RNs are pleasant to work with, have good attitudes and are attentive to the needs of the patient during transport."
Discover
Engage
Co-create
CUSTOM SOLUTIONS
Identify Needs and Wants
Every hospital and care facility is unique. The issues vary. Patient throughput. Workflow efficiency. Reducing readmissions. We’ve built our reputation by being more than a trusted transport. We listen and not only find what your pain points are, but suggest enhancements in technology and services.
Actively Collaborate
Royal works together with customers to bring solutions that work for your facility, your staff, and your processes. We strive to create exceptional experiences for your patients and for the amazing people who help them heal.
Apply Journey Mapping
There’s a proven method and a decade of experience to the solutions we offer you. Together with our customers, we create Customer Experience Blueprints and do detailed Journey Mapping. Royal Ambulance can even help coordinate care with multiple post-acute care providers.