you

rule

HOW IT FEELS TO BE TREATED ROYALLY

We work with you to create a customized blueprint for workflows and patient experiences that fit your organization perfectly. We find unique, caring ways to enhance the patient journey. So your patients feel cared for, and remember the trip as a continuation of care they received from your facility.

THE CUSTOMER JOURNEY

Hello

Arrival

Bedside

Transport

Destination

Goodbye
We work with you to create a customized blueprint for workflows and patient experiences that fit your organization perfectly. We find unique, caring ways to enhance the patient journey. So your patients feel cared for, and remember the trip as a continuation of care they received from your facility.
Our well-groomed, easily identifiable & professional team members exude positive energy, confidence and are situationally aware. We acknowledge & interact with all patients, staff & visitors.
We engage the facility staff & patient in a cordial manner & are empathetic to their current situation. Our team members are knowledgeable in turnover protocols and documentation; we ask only pertinent questions & focus on actively listening to you.
We bring everything we need with us and don't take the facilities supplies, creating a comfortable journey for the patient in our clean and modern vehicles.
The crew assures her of the great facility she’s going to. Unrushed, Royal EMTs carefully unload and bring the patient inside the facility.
Before they leave, our team members ensure the patient is comfortable and safely in their new environment.

Hello

Arrival

Bedside

Transport

Destination

Goodbye

TRAINED TO BE EXCEPTIONAL

Our EMTs and operations staff are taught the best practices and principles from the undisputed experts in customer experience.
Beryl teaches that a company’s culture influences patient perceptions. Our culture is a big reason Royal Ambulance has been voted one of the Best Places to Work in the Bay Area.
At Royal, we build our culture around customer service. Following Quint Studer’s guidance, we’ve hardwired ways to amaze our customers, inspire our staff, and outperform our competitors.

WHERE WE BEGAN

Royal Ambulance was founded in 2006 by Steve Grau with a simple but profound mission: To impact patient recovery by creating exceptional human experiences. While coordinating care for his ailing grandfather, Steve witnessed first hand the difference that exceptional care can make in the life and health of a patient.

WHAT OUR CUSTOMERS SAY

Elma

Administrator
Excell Healthcare Center

"At the end of the day, what matters most is that residents feel safe and treated as family in getting to their appointments. That's what Royal is all about. Not just transportation, but caring for our residents as if they are their own family. Thank you for the smiles you give our residents."

Troy

Administrator
Park Central

In my 10 years of working with Royal, I have only positive experiences with the company. From punctuality to customer service, Royal Ambulance staff have a "can do" attitude and exemplify this with utmost level of professionalism. I consider Royal Ambulance to be top in their class for service and excellence.

Vincent

Director of Case Management
St. Rose Hospital

"Working with Royal Ambulance saves a case manager time and effort in arranging transport. When transporting our patients they go above and beyond in taking great care of our patients. What I love most is that their ambulance crews and CCT RNs are pleasant to work with, have good attitudes and are attentive to the needs of the patient during transport."

CUSTOM SOLUTIONS

Discover

Engage

Co-create

Let’s talk

We make it our goal to overdeliver on every patient journey, so your facility’s reputation shines even brighter.

CALL 888-510-3687

you rule

HOW IT FEELS TO BE TREATED ROYALLY

you

rule